Refund policy

Return and Refund Policy

Last Updated: October 31, 2026

At gmctx, we aim to provide a fair, transparent, and straightforward return and refund experience.

This Return and Refund Policy applies to purchases made through our official website, https://gmctx.com/, within the United States.

1. Return Window

We accept eligible return requests within 30 calendar days of the delivery date.

The 30-day return period begins on the date your order is delivered, not the date it was purchased.

To request a standard return, please contact our customer support team within 30 calendar days after receiving your order.

2. Return Eligibility

For standard returns, the following conditions apply:

The return request must be submitted within 30 calendar days of delivery.
The item must be unused and in its original condition.
Original packaging, accessories, and included components must be returned where applicable.
Customers must provide proof of purchase or a valid order number.

Products received damaged, defective, or incorrect are handled separately under Section 6.

These conditions do not limit any mandatory consumer rights under applicable law.

3. How to Request a Return

To initiate a return, please contact:

Email: hello@gmctx.com

Include the following information:

Your order number
Your name
The product you wish to return
The reason for the return
Photographs, if the item is damaged, defective, or incorrect

Our customer support team will review your request and provide return authorization and instructions.

Please contact us before sending your return so that we can identify and process your package correctly.

4. Return Shipping Costs

Standard Returns — Change of Mind or Non-Defective Products

Customers are responsible for return shipping costs when returning products for reasons unrelated to a product defect or merchant error, including a change of mind or personal preference.

The applicable return shipping cost depends on the selected shipping service, package size, weight, and shipping origin.

Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us before returning it.

We will review the issue and provide an appropriate resolution, including return shipping arrangements or reimbursement where required by applicable law.

5. Return Shipping Address

Our confirmed return receiving address is:

gmctx — Returns

15980 W Wallen Rd

Red Bluff, CA 96080

United States

Please contact hello@gmctx.com before shipping a return to receive authorization and return instructions.

Include your order number with the returned package.

We recommend retaining your shipping receipt and tracking information until the return has been processed.

6. Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or different from the product ordered, contact us promptly.

Please provide your order number, a description of the issue, and photographs where available.

After reviewing the issue, we will provide an appropriate resolution, which may include:

Replacement of the affected product
A refund to the original payment method
Return arrangements or reimbursement where applicable

Nothing in this section limits statutory consumer rights or remedies.

7. Refund Processing

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method within 10 business days after approval.

Your bank or payment provider may require additional time to post the funds to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

8. Restocking Fees

Any applicable restocking fee must be clearly disclosed to customers before purchase.

Restocking fee arrangements must comply with the return conditions presented at checkout and applicable consumer protection laws.

9. Exchanges

If you would like to request an exchange, please contact hello@gmctx.com.

Exchange requests are subject to product availability and applicable return conditions.

If a direct exchange is unavailable, we will explain the available return and replacement purchase options.

10. Order Cancellations

If you need to cancel an order, please contact our customer support team as soon as possible.

We will attempt to accommodate cancellation requests before shipment.

Once an order has been dispatched, the applicable return procedure may be required.

11. Consumer Rights

Nothing in this policy excludes, restricts, or modifies any mandatory consumer rights or remedies available under applicable law.

12. Contact Information

Store Name: gmctx

Official Website: https://gmctx.com/

Customer Support Email: hello@gmctx.com

Phone Number: +1 530-365-8488

Business and Return Address: